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Terms and Conditions
Booking Fee/Deposit
We do require a 50% deposit upon booking to secure your party. Please note we are not able to reserve dates and times without a completed booking form or deposit. No party is fully booked until a booking form is completed and a deposit has been received.
Payment
The remaining balance must be paid in cash to the performer before entering the party or event. Exact amount of money must be given as the performer will not be able to provide change on the day. Gratuity is not included in the total of your package price, so if you want to show your entertainer that you loved their performance, gratuity is a great way of doing so.
Requirements
For your party, our performer requires a space with enough room for the children to sit comfortably around them. Our performer will give you a call before they enter and may require help to bring in equipment. Helping with the equipment before and after the party makes a grand entrance and exit more magical for your guests!
Parking- We do require a parking space reserved as close to the party venue as possible, please keep in mind the performer has several items to carry into your party! Please note, it is the responsibility of the person who booked the party to pay any parking fees or arrange a parking pass if applicable.
Environment- We ask our customers to please provide a smoke-free environment for our performer. If the party is outdoors, please make sure that there is plenty of cool shade for the performer since they are wearing heavy costumes. The area must also be free of thorny bushes, mud, or standing water. Our characters will not be allowed to stay outside if there is even light rain. For this reason, you must have an inside location planned as a backup.
Our party activities and packages are timed perfectly and our characters are all trained on how to time their parties and fit in all activities. Our character will do everything they can to include all advertised package activities, but if some activities run long due to circumstances outside our control, we may need to cut some activities from the package in order for the party to run smoothly.
Please note – the package you have booked and the remaining balance you are due to pay cannot be changed on the day of the party. If you need to change your party package, please get in touch at least a week in advance and we would be happy to amend your remaining balance , package and the expected number of children attending on your confirmation document.
Our performers will be unable to attend an event or party where other character performers from other companies are in attendance. We do ask if you are using more than one company we are booked to attend at a different time.
If at any point our performer feels unsafe or threatened our performer will leave your party immediately and no refund will be offered. Please ensure the environment our performer is walking into is positive and safe. (Examples of threatening environment include swearing, children throwing objects at our performer, children hitting our performer, drunk and disorderly behavior, unsanitary working conditions, smoking in close proximity to our characters, rudeness or disrespect towards our character etc.)
Our company has the right to cancel any booking if we do not feel conditions will be appropriate to send a performer.
We do our best to be on time. Please note, our performers all use sat navs and google Maps to find party locations. Please be sure to provide suitable directions if your party address is hard to find or does not come up properly on a sat nav or google maps. In the rare event our performers are held up due to traffic etc; we will call you so please ensure you have you phone to hand close to our arrival time. It is also the responsibility of the client to inform us of any road closures or alternate routes as soon as possible to enable us to arrive in a timely manner.
We care about the safety of your children and guests- there must be a responsible parent or adult present at all times to monitor and oversee all children. Our priority in entertaining your guests –our characters will not be able to discipline children who are misbehaving and will not be able to handle medical emergencies. Our performers and our company is not responsible for any injury or damages that may occur at your party.
In case of extreme weather conditions (dangerous snow, severe ice, flooding etc) where our performers cannot make it safely to your party, we will be happy to transfer your deposit towards another agreed upon date and time. In this situation, we will be in touch with you as soon as possible to reschedule.
Party Suggestions
Over the years we have attended 1000's of parties and events. Please read the following to ensure you get the out of your party.
If possible, we suggest trying your best to keep background noise to a minimum so our entertainer can be heard . Some example of background noise are: adults speaking loudly, younger siblings playing and shouting loudly, bouncy castles , loud activities taking place in the same room that are not part of our entertainment
During the time the character is there we suggest turning off bouncy castles
We strongly recommend staying within our recommended party numbers. The package you booked may not work as well if you have gone over our suggested number of children. Please speak to us if you will be having more children attend and we can discuss some options that would work well for your party.
Please be sure to let us know if you will be having any other entertainment taking place while our entertainer is at your party so we can tailor the party accordingly. Examples of other entertainment: bouncy castle, DJ/Disco, Magician etc. Where possible, we suggest booking entertainers from different companies at a different time to our entertainer. This way the activities and entertainment do not overlap/clash. Package A is a great option if you will be having other entertainment and activities taking place while our character is there ( but please be sure to still let us know in advance so we can discuss this with you and tailor our package accordingly)
Frequently asked questions
What if I need to cancel or postpone my party?
After paying the deposit for a party, you have 48 hours to cancel in order to receive a full refund. Once we receive your deposit, we will reserve your desired time and date for you on the performers schedule. Once you have booked with us, and you decide to cancel, we will retain your deposit and gladly work with you to find an alternate party date for your consideration, based on availability.
Please note if for any reason our performer turns up to the party you booked and no one is there (for example: last minute cancellation, incorrect address, change of address without notifying us, change of date without notifying us) your deposit will be lost and will not be transferred to a future date. Another deposit will be required to solidify a future booking
What happens if my guests arrive late?
We suggest inviting the children arrive at least 15 minutes before our character's booked arrival time, that way if children are a few minutes late they won't miss our character's grand entrance. We have booked your party in our performer’s schedule, and therefore cannot be delayed as they have a schedule to keep. If some of your guests are late, we recommend that they join in the party upon arrival
Can I request a certain performer?
When you get booked in for a character appearance we guarantee that you will get the specific character you request but we unfortunately cannot guarantee a specific performer. We only hire the best and most talented performers, who are all trained to deliver the same “magical experience”. If you have a performer request please let us know when booking and we will put this request on your confirmation document. We will try if possible to accommodate your request, however this does not guarantee this performer will be attending on the day. If the performers “books off work” on this date or is ill and cannot attend we would send another performer. We will be unable to take bookings that require a specific performer.